Internet Stock Trading Service FAQ (General)

FAQ Category

Q1. How do I apply for Securities Account and what should I be aware?

Q1. How do I apply for Securities Account and what should I be aware?

The Bank has launched Securities Account opening service through Fubon GO mobile app or e-banking Service. New customers can download Fubon GO while existing customers can logon to e-banking Service for account opening.

You can also visit any one of our branches in person to apply for our Securities Account and to provide the following supporting documents. (Please click here to view our branch network).

1. For Personal / Joint Account

Copy(ies) of Hong Kong Identity Card or passport of the Account Holder(s);
Address Proof (e.g. Utility Bills, Banking Statements, etc.);
Employer's Letter (If your job nature relates to stock investment); and
Other information or documents and copies thereof as the Bank may require.

Please note: For Joint Account, the Internet Stock Trading Service only offers to Joint Accounts, which each/single authorized signer of the Joint Account has authority to operate both the securities and the designated settlement accounts of the Bank. The Bank does not offer this service to Joint Account which requires joint action of all the authorized signers in matters of the account.

2. For Corporate Account

The Bank does NOT offer the Internet Stock Trading Service to Corporate Account customers.

Q2. If I am your existing client with a Securities Account, is it necessary to open a new account for Internet Stock Trading Service and how long can I get the Login password?

Q2. If I am your existing client with a Securities Account, is it necessary to open a new account for Internet Stock Trading Service and how long can I get the Login password?

If you have already opened a securities account with us, you do not need to open a new account for Internet Stock Trading Service. You may simply:

(Applicable to single name individual customer) Login to e-banking Service, click “Securities Account Application & eForm” and apply for “Internet Stock Trading Services Application”, or

Visit our branches in person to apply for this service, or

(Applicable to single name individual customer) Call our Securities Services Hotline at (852) 2842 7575 (Hong Kong) / 0080 1 856 279 (Taiwan) for identity verification.

The Bank will then process and issue a Login password to you within 4 working days by mail for accessing our Internet stock trading service; or specified one of our existing branches for collection in person.

Q3. When will I get my login password for Internet Stock Trading?

Q3. When will I get my login password for Internet Stock Trading?: The login password will be sent to you by mail upon your Securities Account has been successfully opened and your successful application of our Internet Stock Trading Service. For local customers, if you do not receive the login password within 7 working days (or additional days for posting to overseas customers) after submitting your application, please notify us by calling our Securities Services Hotline at (852) 2842 7575 (Hong Kong) / 0080 1 856 279 (Taiwan) for further arrangement.

Please note that holders of joint-named account must visit any of our branches in person to apply for the login password of Internet Stock Trading Service.

Q4. How can I change my login password?

Q4. How can I change my login password?: You can change your login password anytime. Please login to Internet Stock Trading Service or “FB Invest+” and click “Change Password”.

You are highly recommended to change your Login Password via our Internet Stock Trading Service for the first time you logon and on a regular basis. Your new password should consist of 8 consecutive digits (a mix of alphabets and numeric characters) and must be different from your Account Number or Hong Kong Identity Card Number. Please avoid using easy-to-guess password like names, birthday or telephone number, etc.

Q5. What should I do if I forgot the login password?

Q5. What should I do if I forgot the login password?: If you have forgotten your Login Password, please call our Securities Services Hotline at (852) 2842 7575 (Hong Kong) / 0080 1 856 279 (Taiwan) immediately and we will reissue a new Login Password for you upon your request. And of course, you can still place your orders by calling our Manned Stock Trading Hotline: (852) 2842 6262 (Hong Kong) / 0080 1 855 978 (Taiwan).

Q6. What should I do if my Internet Stock Trading Service account is locked?

Q6. What should I do if my Internet Stock Trading Service account is locked?: If your account is being attempted to login with a wrong password by 3 times, the login password will be locked automatically. You can contact our Securities Services Hotline at (852) 2842 7575 (Hong Kong) / 0080 1 856 279 (Taiwan) to re-activate your account upon verification of your personal identification information.

Q7. What are the investor identification regime (HKIDR) and over-the-counter securities transaction reporting regime (“OTCR”)? What should I do as a holder of securities account?

Q7. What are the investor identification regime (HKIDR) and over-the-counter securities transaction reporting regime (“OTCR”)? What should I do as a holder of securities account?: Securities and Futures Commission (“SFC”) will launch and implement the investor identification regime (“HKIDR”) on 20 March 2023 and the over-the-counter securities transaction reporting regime (“OTCR”) on 25 September 2023 in Hong Kong^ respectively (the “new regime”).

Under the new regime, customers (being a holder of securities account) are required to provide your written consent to assign a unique Broker-Client Assigned Number (“BCAN”) so as to enable Fubon Bank (Hong Kong) Limited (“the Bank”) and its wholly owned subsidiary FB Securities Limited (“FBS”) to provide to the Stock Exchange of Hong Kong (“SEHK”) together with customer’s Identification Data (“CID”), including customer’s Name, ID Issuing Country, ID Type & ID Number for processing securities orders. The Bank and FBS will submit customer’s BCAN with securities order or share withdraw/deposit instruction to the SEHK and/or SFC for reporting.

^{^}For details, please refer to SFC website: https://www.sfc.hk/en/Rules-and-standards/Investor-Identification-and-OTC-Securities-Transactions-Reporting

Q8. How can I provide my consent to the Bank?

Q8. How can I provide my consent to the Bank?: For individual customer with single name securities account, please log into the Bank’s Internet Banking Service, Internet Stock Trading Service and “FB Invest+” Securities Trading Mobile App to complete and submit your “Hong Kong/Northbound China Connect Investor Identification Regime - Personal Information Collection Statements” (“Consent Form”) to the Bank. Alternatively, you may download the Consent Form via the Bank’s website www.fubonbank.com.hk and return your completed form to any branches of the Bank.

Q9. If a securities account is held jointly by two or more individuals, is it necessary for all the securities account holders to provide the consent?

Q9. If a securities account is held jointly by two or more individuals, is it necessary for all the securities account holders to provide the consent?: Yes. If a securities account is held by two or more individuals (e.g. a joint account), the consent will need to be provided by all the account holders.

Q10. If I am interested in investing Northbound China Connect A-shares, should I need to provide my consent?

Q10. If I am interested in investing Northbound China Connect A-shares, should I need to provide my consent?: Yes. You should provide your consent to submit your personal information according to Personal Information Collection Statement – Northbound China Connect Trading Services to the Bank.

Q11. If I do not provide the consent, what will be happened to my securities account?

Q11. If I do not provide the consent, what will be happened to my securities account?: If you do not provide the consent, your securities account will still be able to sell/withdraw securities but will not be able to purchase/deposit securities until you do so.

Q12. Where can I get a copy of the Terms and Conditions for Internet Stock Trading Service?

Q12. Where can I get a copy of the Terms and Conditions for Internet Stock Trading Service?: Please click “Terms and Conditions” located in the right hand column of the Login page of our Internet Stock Trading Service website to obtain a softcopy of the Terms and Conditions, or you may request a hardcopy through facsimile by calling our Securities Services Hotline at (852) 2842 7575 (Hong Kong) / 0080 1 856 279 (Taiwan).

Q13. Can I terminate the Internet Stock Trading Service and “FB Invest+” ?

Q13. Can I terminate the Internet Stock Trading Service and “FB Invest+” ?: You can terminate the Internet Stock Trading Service and “FB Invest+” by visiting our branches.

Q14. What kind of financial products can I trade via the Internet Stock Trading Service and “FB Invest+”?

Q14. What kind of financial products can I trade via the Internet Stock Trading Service and “FB Invest+”?: You can buy/sell all the securities trading in local currency listing on Hong Kong Stock Exchange via our Internet Stock Trading Service and “FB Invest+”. For the details of non-Hong Kong market stocks and stocks in foreign currency, please call our Manned Stock Trading Hotline:(852) 2842 6262 (Hong Kong) / 0080 1 855 978 (Taiwan) for details.

Q15. How do I place, change or cancel order through Internet Stock Trading?

Q15. How do I place, change or cancel order through Internet Stock Trading?: Please refer to the Internet Stock Trading Platform Demo

Q16. Can I place, amend or cancel my order(s) via email?

Q16. Can I place, amend or cancel my order(s) via email?: No. We do not accept any order instruction, amendment or cancellation via email.

Q17. Why does the order being executed even I cancel it through Internet Stock Trading Service or “FB Invest+”?

Q17. Why does the order being executed even I cancel it through Internet Stock Trading Service or “FB Invest+”?: Trading orders are being executed rapidly during trading sessions. As a result, the speed of execution can be so fast that a transaction may has already been executed before a cancellation command can come into effect. In general, all order instructions are handled with best effort according to clients' instruction against market situation but with no guarantee on the timeliness of order cancellation.

Q18. Under what circumstances would my order be rejected via Internet Stock Trading Service or “FB Invest+”?

Q18. Under what circumstances would my order be rejected via Internet Stock Trading Service or “FB Invest+”?

Your order may be rejected under the following circumstances:

Insufficient funds in your account to cover the net amount of the consideration (including total fees and charges) of your buy transaction;
Insufficient quantity of available stocks in your portfolio for placing a sell order;
The order price of the relevant stock you inputted is below HKD0.01;
The order quantity you inputted exceeds 3,000 board lot size;
Odd lot/incompleted lot size transaction^*;
Orders of stocks which are traded in non-local currency^*;
Orders of stocks which are not trading in Hong Kong Stock Exchange.

*Please call our Manned Stock Trading Hotline: (852) 2842 6262 (Hong Kong) / 0080 1 855 978 (Taiwan) for placing order instruction via our manned service.

Q19. When I am sending my order instruction through your Internet Stock Trading Service, my computer suddenly hangs/shuts down. How do I know if my order has been received and/or executed?

Q19. When I am sending my order instruction through your Internet Stock Trading Service, my computer suddenly hangs/shuts down. How do I know if my order has been received and/or executed?: If your computer suddenly hangs/shuts down when you are placing order instruction via our Internet Stock Trading System, you should call our Securities Services Hotline at (852) 2842 7575 (Hong Kong) / 0080 1 856 279 (Taiwan) to check whether your order has been received by our system. You can amend your order or give a new order over the phone.

Q20. How do I know if my order has been received / executed successfully?

Q20. How do I know if my order has been received / executed successfully?: Order number will be allocated to each order when the instruction has been received. You may access the “Order Book” to enquire the order status. If you have further questions, you may call our Securities Services Hotline at (852) 2842 7575 (Hong Kong) / 0080 1 856 279 (Taiwan) for assistance.

Q21. What are the meanings of different Trade Statuses shown on the Order Status page?

Q21. What are the meanings of different Trade Statuses shown on the Order Status page?

Trade Statuses represent different order status of your order(s):

Status	Meanings
Fully Executed	The order has been fully executed in the market. There is no outstanding quantity.
Partially Executed	The order is partially executed in the market. There is outstanding quantity.
Pending	The order has been created in the trading system but has not yet been released to the market. The order not yet been released to the market because input price of customer’s order does not reach the valid price range specified by the Stock Exchange of Hong Kong will be displayed as "pending due to out of valid price range".
Pending Amendment	The order amendment request is being handled according to the request of the client.
Rejected	The order is rejected by Hong Kong Exchange and Clearing Limited or our trading channel.
Cancelled	The order has been cancelled according to client instruction.
Queued	The order has been queued in the market.

Q22. What statements will I receive if order has been done through Internet?

Q22. What statements will I receive if order has been done through Internet?: You will receive the following documents:
1. Equities Consolidated Daily Statement
2. Investment Monthly Statement

Securities Services Hotline

2842 7575

Monday to Friday: 8:30am to 5:30pm
(except Public Holidays)

Manned Stock Trading Hotline

2842 6262

Monday to Friday: 8:30am to 5:30pm
(except Public Holidays)

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