Q1. How can I access Fubon Mobile Banking Service?
Download “Fubon+” through the official application stores in your mobile handset, click "Login" and follow the instructions for using Fubon Mobile Banking Service.
Q2. What kind of banking services will be available with Fubon+?
“Fubon+” provides the following functions in respect of banking services, including:
*only available for transfer to registered account
^may require Mobile Security Key for two-factor authenticationQ5. Can I continue to use Mobile Banking Service in existing App Fubon HK after downloading Fubon+?
Q3. How can I login to Fubon Mobile Banking Service?
Q4. Is there any service fee for using the Fubon Mobile Banking Service?
Our Mobile Banking Service is free to all customers. However, depending on the service plan with your mobile service provider, you may incur charges when accessing the Internet. Please verify before accessing any Internet sites.Moreover, some transactions such as remittance and fund transfer via CHATS, etc are subject to handling fee. For details, please refer to Service Charges table.
Q5. What should I do if I am an individual customer who was previously using Mobile Banking App “ Fubon HK”?
Q6. What telecommunication service provider should I use to access to the Fubon Mobile Banking Service?
You can access Fubon Mobile Banking service via the network of any local or overseas telecommunication service providers.
Q7. Can I retrieve the information of all my accounts?
You will be able to retrieve and view the information of all the following same-name individual accounts:
Q8. What if my mobile handset crashes or I get disconnected from the Internet by accident? How will I know that my transaction has been effected?
Q9. What languages are available for the Fubon Mobile Banking Service?
Q10. Can I use Fubon Mobile Banking Service in overseas countries?
Q11. What should I do if I forgot my Fubon Internet Banking Password?
Q12. What should I do if I forgot my Username?
Q13. What should I do if I would like to report security incidents or complaint?
To report Fubon m-banking Service security related problem or complaint, you can either:
Call our Customer Service Hotline at 2566 8181; or
Visit any Fubon Bank branch
Q14. What if I find or believe my Fubon Mobile Banking Password or device has been compromised, lost or stolen, or unauthorized transaction being conducted?
You should immediately report that your Mobile Banking Password or device has been compromised, lost or stolen, or unauthorized transactions to the bank at once by calling our 24-hours Lost Card Service Hotline 2512 1131 to immediately terminate your Internet Banking Service. You may be held liable for all losses if you have failed to follow the securities guidelines.
Q15. How can I resume internet service if I have terminated my Fubon Mobile Banking Service?
You can re-apply for Fubon Internet Banking Service. Effective from 5 December 2022, individual customer who has not yet registered Mobile Banking before Effective Date can use the Internet Banking password to log in Mobile Banking Service without registration.
Q16. How should I place HKD and CNY fund transfer instructions to other local banks?
Q17. I have registered other local bank account for HKD fund transfer, but why am I not able to transfer up to the pre-set daily maximum limit?
Q18. When can I set up my Time Deposit via Fubon+?
Q19. What Currency can be placed via Fubon+?
Q20. What is the minimum deposit requirement for Time Deposit via Fubon+?
MINIMUM DEPOSIT AMOUNT
|HKD/CNY||10,000 of that currency|
(except Japanese Yen)
3,000 of that currency
Q21. What is the definition of "Eligible New Funds" in Fubon+?
Q22. What is the definition of "Eligible New Funds" in Fubon+?
Q23. When I can use the Cheques to set up a Time Deposit, after I deposit the Cheques to Fubon Bank account?
Q24. Can I change my time deposit maturity instruction before maturity date via Fubon+?
Q25. What are the types of maturity instructions available in Fubon+?
Q26. Can I withdraw the time deposit before the maturity date via Fubon+?
Q27. Can I place / renew my joint name time deposit at Fubon+?
Q28. If the relevant day is a non-business day of banks in Hong Kong or non-business day caused by adverse weather condition such as typhoon signal or rainstorm warning, can I place time Deposit via Fubon+?