“Fubon+” provides the following functions in respect of banking services, including:

• Account Overview
• Account Balance
• Account Transaction History
• e-Statement and e-Advice
• Time Deposit
• Transfer / FPS^{^}
• Remittance^*
• Bill Payment^{^}
• Foreign Exchange
• Rate Enquiry
• Customer Investment Risk Questionnaire
• Credit Card
• Investment
• Personal Loan
• Mortgage Loan
• Change Password
• Change Transaction Limit
• Change Email Address^{^}
• Set Up / Change Overseas ATM Withdrawal Limit^{^}
• Report Lost Card

^*only available for transfer to registered account

^{^}may require Mobile Security Key for two-factor authenticationQ5. Can I continue to use Mobile Banking Service in existing App Fubon HK after downloading Fubon+?

• If you hold a Fubon Phone Banking TIN / Fubon ATM Card or Fubon Credit Card with respective ATM PIN, you can simply apply with 3 easy steps on the Internet Banking Registration Service via Fubon+ to login and use Fubon Internet Banking Service immediately (only for personal account customers).
• If you do not have the above information, you can
  
  1. complete the Internet Banking Service Application Form with signature and mail it to Fubon Bank GPO Box 9878, Hong Kong or return it to our bank staff. The Bank staff may contact the applicant if any verification is required; or 
  2. Visit any Branch of Fubon Bank and apply for the service. You can choose to collect the Initial Customer Registration Number and Password either at any Fubon Bank Branch in person or via mail

Our Mobile Banking Service is free to all customers. However, depending on the service plan with your mobile service provider, you may incur charges when accessing the Internet. Please verify before accessing any Internet sites.Moreover, some transactions such as remittance and fund transfer via CHATS, etc are subject to handling fee. For details, please refer to Service Charges table.

You can access Fubon Mobile Banking service via the network of any local or overseas telecommunication service providers.

You will be able to retrieve and view the information of all the following same-name individual accounts:

• Current Account
• Savings Account
• Time Deposit Account
• Fubon Credit Card (Visa/MasterCard)
• Investment Account
• Personal Loan Account
• Mortgage Loan Account
  (inapplicable to Supplementary Credit Card, Corporate Credit Card, Visa Debit Card and other account(s) requiring joint signatures)

• Call our Integrated Customer Service Hotline at 2566 8181 during office hours^* (for customer with Phone Banking TIN only); or
• Complete and sign Internet Banking Service Password Regeneration Form and mail it to Fubon Bank GPO Box 9878, Hong Kong^#; or
• Visit any Fubon Bank branch

• Enquire Username via Fubon+ (For individual customer who has Fubon ATM Card or Fubon Credit Card and with respective ATM PIN only); or
• Call our Integrated Customer Service Hotline at 2566 8181 during office hours^* (for customer with Phone Banking TIN only); or
• Visit any Fubon Bank branch

To report Fubon m-banking Service security related problem or complaint, you can either:

Call our Customer Service Hotline at 2566 8181; or

Visit any Fubon Bank branch

You should immediately report that your Mobile Banking Password or device has been compromised, lost or stolen, or unauthorized transactions to the bank at once by calling our 24-hours Lost Card Service Hotline 2512 1131 to immediately terminate your Internet Banking Service. You may be held liable for all losses if you have failed to follow the securities guidelines.

You can re-apply for Fubon Internet Banking Service. Effective from 5 December 2022, individual customer who has not yet registered Mobile Banking before Effective Date can use the Internet Banking password to log in Mobile Banking Service without registration.

• Mon – Fri: 8:00am – 8:30pm
• Sat: 8:00am – 4:00pm

1. Renewal (Principal and interest); or
2. Renewal (Principal only); or
3. Do not renew