Starter Kit | Fubon Bank

Enjoy your very own e branch with our Fubon Credit Card Merchant Online Service, available in both traditional Chinese and English. Information to be entered in English. Using your personal computer, you can now view your merchant e-Statement anytime, anywhere on the internet. Just click onto our website www.fubonbank.com.hk to access our Fubon Credit Card Merchant Online Service. Managing your business is right at your fingertips.

System Requirements

System and Browser requirements are recommended

Login to Fubon Credit Card Merchant Online

Click into www.fubonbank.com.hk, select Fubon Credit Card Merchant Online Service
Enter your User ID
Enter your Personal Identification Number (PIN). Click "Submit"
If you need to amend data entered, please click "Reset"
The merchant e-Statement overview page will be displayed on screen

Note:

There is a "4-times" re-try limit. If you enter an incorrect PIN for 4 consecutive times, the PIN will be made invalid. You will need to apply for a new PIN by contacting our Customer Service Hotline at 2566 8181
The User ID cannot be changed

Merchant e-Statement Enquiry

You can view merchant e-Statement of registered Merchant Accounts:

Select statement type
Select any registered merchant account number
Select e-Statement Date
- The latest e-Statement
- Date range
Click "Submit" and the selected e-Statement will be displayed on screen

Note:

All information listed is for reference only

Service Request: Download Application Forms for Fubon Products and Services
You can download application forms for different Fubon products and services anytime online. Please submit completed application forms together with relevant documents to any Fubon Branch.

Contact Us

We welcome any opinions or enquiries. You can contact different Fubon Divisions to directly express any opinions you may have.

Select "Contact Us". The telephone and email contacts of different Divisions will be displayed on screen

Change PIN

Enter your "Existing PIN"
Enter your "New PIN"
Re-enter "New PIN" to confirm
Click "Submit" after verifying all data input. If you need to amend entered data, please click "Reset"
Your new PIN will be effective immediately
Please enter your User ID and the new PIN next time when you login

Note

For your own security, please change your PIN regularly
If you suspect your PIN has been used for unauthorized access, please call our Customer Service Hotline at 2566 8181 to report theft

Message to Bank

Select relevant Fubon Division
Enter your contact details (including contact telephone number and email address) so that our staff can contact you to follow up
Enter your message
Click "Submit"

Sign Off

For Security reasons, it is important that you click "Sign Off" when you have finished your inquiries with Fubon Credit Card Merchant Online
Please close your browser and sign off from the system to prevent unauthorized printing and downloading of your information
If there is an extended period of inactivity on your browser, Fubon Credit Card Merchant Online Service will be signed off automatically

Note

To avoid theft of your information by unauthorized parties, please do not leave your personal computer unattended before signing off from Fubon Credit Card Merchant Online

For further inquiries, please contact our Customer Service Hotline at 2566 8181.
Office Hours:
Monday to Friday: 9:00am to 7:00pm
Saturday: 9:00am to 1:00pm

Customer Service Hotline

2566 8181

Service OutletsFind an Outlet

Fubon Credit Card Merchant Online Service Starter Kit