Fubon Internet Banking Service FAQ

FAQ Category

Q1. What is Fubon Internet Banking Service?

Q1. What is Fubon Internet Banking Service?: Fubon Internet Banking Service is one of the banking services offered by Fubon Bank (Hong Kong) Limited. You can perform most of the banking transactions with your personal computer over the Internet 24-hours a day and seven days a week around the year. Transactions submitted outside banking or specific processing hours will be processed in the next business day.

Q2. What can I do with Fubon Internet Banking Service?

Q2. What can I do with Fubon Internet Banking Service?

Fubon Internet Banking Service provides functions including:

Account Balance Enquiry
Account Transaction History Enquiry
Online Transaction Enquiry
Time Deposit Rate Enquiry
Foreign Exchange Rate Enquiry
Investment Portfolio Summary Enquiry
Unit Trust Information Enquiry
Bonds/ELIs/CDs/SNs Information Enquiry
Equities Information Enquiry
Structured Deposits Information Enquiry
Local Bank Fund Transfer
"Hong Kong Taiwan Express Remittance"
"Hong Kong China Express Remittance"
Remittance to Other Overseas Bank Account
Currency Exchange
Bill Payment
Internet Stock Trading
Time Deposit Placement
Change of Time Deposit Maturity Instruction
Time Deposit Account Balance Enquiry
Credit Card Account Balance Enquiry
Credit Card New Transaction Enquiry
Credit Card Statement Enquiry
Service Request
Request for Cheque Book, Cashier's Order, Demand Draft & Telegraphic
Change Transaction Limit
Contact Us
Change Password (only applicable to Fubon Internet Banking Service)
Message to Bank

More functions and services will be provided in future.

Q3. How can I apply for the Fubon Internet Banking Service?

Q3. How can I apply for the Fubon Internet Banking Service?

If you are the account holder of a Fubon ATM Card, Phone Banking Account or Credit Card Account, you can simply apply with 3 easy steps via Fubon Internet Banking Service or Fubon+ to login and use Fubon Internet Banking Service immediately (only for personal account customers); or
Complete the Internet Banking Service Application Form with signature and mail it to Fubon Bank GPO Box 9878, Hong Kong or return it to our bank staff. The Bank staff may contact the applicant if any verification is required; or
Visit any Fubon Bank branch and apply for the service. You can choose to collect the Initial Customer Registration Number and Password either at any Fubon Bank branch in person or via mail

Q4. I hold an Fubon ATM Card, can I also apply for your Fubon Internet Banking Service?

Q4. I hold an Fubon ATM Card, can I also apply for your Fubon Internet Banking Service?: Certainly. Fubon Internet Banking Service is an additional service channel that we provide to our customers and to further upgrade our service standard.

Q5. Is there any service fee for using the Fubon Internet Banking Service?

Q5. Is there any service fee for using the Fubon Internet Banking Service?: Our Internet Banking Service is free to all customers. However, some transactions such as remittance and fund transfer via CHATS, etc are subject to handling fee. For details, please refer to Service Charges table.

Q6. How to process the address verification after the Securities Account application through Internet Banking?

Q6. How to process the address verification after the Securities Account application through Internet Banking?: You will receive an address verification letter for Securities Account application by mail. Please follow the steps stated in the letter to activate the Securities Account. You can also refer to Fubon GO Starter Kit. If you cannot complete the address verification process before the expiry date mentioned in the letter, the Securities Account application will be rejected.
For enquiry, please call our Securities Services Hotline at 2842 7575 during office hours.

Q7. When the Securities Account will be activated after the completion of the address verification?

Q7. When the Securities Account will be activated after the completion of the address verification?: The Securities Account will be activated the next business day after the completion of the address verification.

Q8. How does this service benefit me?

Q8. How does this service benefit me?: This service makes it easier for you to perform your banking transactions without queuing at the bank counter or without approaching any physical ATM. It's convenient and time-saving, available 24 hours a day and seven days a week.

Q9. What kind of computer should I use to access to the Fubon Internet Banking Service?

Q9. What kind of computer should I use to access to the Fubon Internet Banking Service?: You can use any computer or laptop that suits the proper system requirements and has Internet access.

Q10. May I perform my banking transactions at an Internet Bar, Cyber Cafe or a publicly-used or shared personal computer?

Q10. May I perform my banking transactions at an Internet Bar, Cyber Cafe or a publicly-used or shared personal computer?: You are strongly recommended NOT to perform any banking transactions in an area where Internet service is available to the public. It is very difficult for you to ensure if these personal computers are free of any hacker programs or viruses which can capture or destroy your personal account information.

Q11. Can I get information on all my accounts?

Q11. Can I get information on all my accounts?

You will be able to see the information of all the following self-name accounts:

Current Account
Savings Account
Time Deposit Account
Fubon Credit Card (Visa/MasterCard)
(inapplicable to Supplementary Credit Card, Corporate Credit Card, Visa Debit Card, Loan and other account(s) requiring joint signatures)
Investment Account

Q12. Where can I obtain a copy of the terms and conditions governing the use of Fubon Internet Banking Service?

Q12. Where can I obtain a copy of the terms and conditions governing the use of Fubon Internet Banking Service?: You can find the information under Fubon Global Terms and Conditions for Accounts and Services Page and a "Terms & Conditions" booklet will be given to you upon application.

Q13. What if my computer crashes or I get disconnected from the Internet by accident? How will I know that my transaction has been effected?

Q13. What if my computer crashes or I get disconnected from the Internet by accident? How will I know that my transaction has been effected?: Just login again and click into the 'Online Transaction Enquiry' and to repeat the transaction, if required.

Q14. What languages are available for the Fubon Internet Banking Service?

Q14. What languages are available for the Fubon Internet Banking Service?: English and Chinese are available in Fubon Internet Banking Service environment. You can enter information in English only.

Q15. Can I use Fubon Internet Banking Service in overseas countries?

Q15. Can I use Fubon Internet Banking Service in overseas countries?: Yes

Q16. What should I do if I forgot my Fubon Internet Banking Password?

Q16. What should I do if I forgot my Fubon Internet Banking Password?

Customer can reset password via Fubon+ (For individual customer who has Fubon ATM Card or Fubon Credit Card and with respective ATM PIN only)

Customer can also re-apply the password through below channels:

Call our Integrated Customer Service Hotline at 2566 8181 during office hours^* (for customer with Phone Banking TIN only); or
Complete and sign Internet Banking Service Password Regeneration Form and mail it to Fubon Bank GPO Box 9878, Hong Kong^#; or
Visit any Fubon Bank branch

^*Office hour: Monday to Friday: 9:00 a.m. to 7:00 p.m., Saturday: 9:00 a.m. to 1:00 p.m. (except Sunday and public holidays)
^#Not applicable to customers opened the account via Fubon GO (Fubon Bank Account Opening App)

Q17. What should I do if I forgot my Fubon Internet Banking Username?

Q17. What should I do if I forgot my Fubon Internet Banking Username?

To instantly enquire the Username of Fubon Internet Banking Service, you can either:

Enquire Username via Fubon+ (For individual customer who has Fubon ATM Card or Fubon Credit Card and with respective ATM PIN only); or
Call our Integrated Customer Service Hotline at 2566 8181 during office hours^* (for customer with Phone Banking TIN only); or
Visit any Fubon Bank branch

^*Office hour: Monday to Friday: 9:00 a.m. to 7:00 p.m., Saturday: 9:00 a.m. to 1:00 p.m. (except Sunday and public holidays)

Q18. What should I do if I would like to report security incidents or complaint?

Q18. What should I do if I would like to report security incidents or complaint?

To report Fubon Internet Banking Service security related problem or complaint, you can either:

Call our Customer Service Hotline at 2566 8181; or
Visit any Fubon Bank branch

Q19. What if I find or believe my Fubon Internet Banking Password or device has been compromised, lost or stolen, or unauthorized transaction being conducted?

Q19. What if I find or believe my Fubon Internet Banking Password or device has been compromised, lost or stolen, or unauthorized transaction being conducted?: You should immediately report that your Internet Banking Password or device has been compromised, lost or stolen, or unauthorized transactions to the bank at once by calling our 24-hours Lost Card Service Hotline 2512 1131 to immediately terminate your Internet Banking Service. You may be held liable for all losses if you have failed to follow the securities guidelines.

Q20. How can I resume internet service if I have suspended my Fubon Internet Banking Service?

Q20. How can I resume internet service if I have suspended my Fubon Internet Banking Service?

You can re-apply for the Username / Password either:

Complete the Internet Banking Service Regeneration of Username / Password Form with signature and mail it to Fubon Bank GPO Box 9878, Hong Kong or return it to our bank staff. The Bank staff may contact the applicant if any verification is required; or
Call our Customer Service Hotline at 2566 8181; or
Visit any Fubon Bank branch

Q21. Will there be time out for any Fubon Internet Banking transaction or enquiry I make?

Q21. Will there be time out for any Fubon Internet Banking transaction or enquiry I make?: When there is no browser activity for 30 minutes, the system will be automatically terminated to protect against unauthorised access.

Q22. What should I do if I changed my mobile phone number or contact phone number?

Q22. What should I do if I changed my mobile phone number or contact phone number?

Customers should ensure the accuracy of the contact number and the registered mobile phone number for One Time Password (OTP) Service from time to time. In case of any update, you can either:

Download the registration form and return the completed document to Fubon Bank; or
Visit any Fubon Bank branch

Q23. I have not performed fund transfer to non-registered accounts and bill payment to “Banking and Credit Card Services”, “Credit Services”, “Securities Broker”, “Catering Services”, “Printing Services” and “Others” for a period of time. Can I still use it now?

Q23. I have not performed fund transfer to non-registered accounts and bill payment to “Banking and Credit Card Services”, “Credit Services”, “Securities Broker”, “Catering Services”, “Printing Services” and “Others” for a period of time. Can I still use it now?

To enhance the security level of online transactions, if the above mentioned "Fund Transfer" and/or "Bill Payment" Service(s) is not performed within 1 year, such service(s) will be suspended. To resume the suspended "Fund Transfer" or "Bill Payment" Service, you can either:

Download the registration form and return the completed document to Fubon Bank; or
Visit any Fubon Bank branch