Fubon Internet Banking Service is one of the banking services offered by Fubon Bank (Hong Kong) Limited. You can perform most of the banking transactions with your personal computer over the Internet 24-hours a day and seven days a week around the year. Transactions submitted outside banking or specific processing hours will be processed in the next business day.
Q2. What can I do with Fubon Internet Banking Service?
If you are the account holder of a Fubon ATM Card, Phone Banking Account or Credit Card Account, you can simply apply with 3 easy steps via Fubon Internet Banking Service or Fubon+ to login and use Fubon Internet Banking Service immediately (only for personal account customers); or
Complete the Internet Banking Service Application Form with signature and mail it to Fubon Bank GPO Box 9878, Hong Kong or return it to our bank staff. The Bank staff may contact the applicant if any verification is required; or
Visit any Fubon Bank branch and apply for the service. You can choose to collect the Initial Customer Registration Number and Password either at any Fubon Bank branch in person or via mail
Q4. I hold an Fubon ATM Card, can I also apply for your Fubon Internet Banking Service?
Certainly. Fubon Internet Banking Service is an additional service channel that we provide to our customers and to further upgrade our service standard.
Q5. Is there any service fee for using the Fubon Internet Banking Service?
Our Internet Banking Service is free to all customers. However, some transactions such as remittance and fund transfer via CHATS, etc are subject to handling fee. For details, please refer to Service Charges table.
Q6. How to process the address verification after the Securities Account application through Internet Banking?
You will receive an address verification letter for Securities Account application by mail. Please follow the steps stated in the letter to activate the Securities Account. You can also refer to Fubon GO Starter Kit. If you cannot complete the address verification process before the expiry date mentioned in the letter, the Securities Account application will be rejected. For enquiry, please call our Securities Services Hotline at 2842 7575 during office hours.
Q7. When the Securities Account will be activated after the completion of the address verification?
This service makes it easier for you to perform your banking transactions without queuing at the bank counter or without approaching any physical ATM. It's convenient and time-saving, available 24 hours a day and seven days a week.
Q9. What kind of computer should I use to access to the Fubon Internet Banking Service?
You are strongly recommended NOT to perform any banking transactions in an area where Internet service is available to the public. It is very difficult for you to ensure if these personal computers are free of any hacker programs or viruses which can capture or destroy your personal account information.
*Office hour: Monday to Friday: 9:00 a.m. to 7:00 p.m., Saturday: 9:00 a.m. to 1:00 p.m. (except Sunday and public holidays) #Not applicable to customers opened the account via Fubon GO (Fubon Bank Account Opening App)
Q17. What should I do if I forgot my Fubon Internet Banking Username?
Q19. What if I find or believe my Fubon Internet Banking Password or device has been compromised, lost or stolen, or unauthorized transaction being conducted?
You should immediately report that your Internet Banking Password or device has been compromised, lost or stolen, or unauthorized transactions to the bank at once by calling our 24-hours Lost Card Service Hotline 2512 1131 to immediately terminate your Internet Banking Service. You may be held liable for all losses if you have failed to follow the securities guidelines.
Q20. How can I resume internet service if I have suspended my Fubon Internet Banking Service?
You can re-apply for the Username / Password either:
Complete the Internet Banking Service Regeneration of Username / Password Form with signature and mail it to Fubon Bank GPO Box 9878, Hong Kong or return it to our bank staff. The Bank staff may contact the applicant if any verification is required; or
Call our Customer Service Hotline at 2566 8181; or
Customers should ensure the accuracy of the contact number and the registered mobile phone number for One Time Password (OTP) Service from time to time. In case of any update, you can either:
Download the registration form and return the completed document to Fubon Bank; or
Q23. I have not performed fund transfer to non-registered accounts and bill payment to “Banking and Credit Card Services”, “Credit Services”, “Securities Broker”, “Catering Services”, “Printing Services” and “Others” for a period of time. Can I still use it now?
To enhance the security level of online transactions, if the above mentioned "Fund Transfer" and/or "Bill Payment" Service(s) is not performed within 1 year, such service(s) will be suspended. To resume the suspended "Fund Transfer" or "Bill Payment" Service, you can either:
Download the registration form and return the completed document to Fubon Bank; or
