Go paperless with Fubon e-Statement and e-Advice Service Easily access your e-Statements and e-Advices anytime when you need them!

Go paperless with Fubon e-Statement and e-Advice Service
Easily access your e-Statements and e-Advices anytime when you need them!

Fubon e-Statement and e-Advice service enables you to easily manage your statements and advices in an electronic format via Fubon Internet Banking or Mobile Banking Service platform anytime, anywhere. The e-Statement and e-Advice contains the same comprehensive information as paper statements and advices. By using Fubon e-Statement and e-Advice service, it will not only enable you to contribute to environmental protection but also make it easy for you to access statements and advices in a quick, easy and secure way.

 

Important Notice of Credit Card e-Statement Service Important Notice of Credit Card e-Statement ServiceThe Credit Card e-Statement Service will be automatically subscribed on or after 1 February 2026 to customer who has email address registered and is currently receiving credit card paper statement and has registered for Fubon Internet Banking or Mobile Banking Service on or before 31 January 2026. For details, please refer to “Important Notice of Credit Card e-Statement Service”.

 

How to register Fubon Internet Banking?
You can set up Internet Banking via the Bank’s website with Credit Card Personal Identification Number (“PIN”). If you need to regenerate the PIN, please click here to download the form, complete and return the form to us via following submission methods.

Submission methods:

• Email to cardacqn.fbhk@fubon.com
• Fax to 2571 3784
• Mail to Fubon Bank Credit Card Centre, 23/F Fortress Tower, 250 King's Road, North Point, Hong Kong

What accounts will be charged for paper statement?
All Credit Cards issued by Fubon Bank (Hong Kong) Limited.

How to avoid the Paper Statement Fee to credit card account?
To avoid the paying Paper Statement Fee, principal cardholders can subscribe the e-Statement service via Fubon e-banking.

Who are eligible for a fee waiver?

1. Aged below 18 or aged 65 and above
2. Recipients of Comprehensive Social Security Assistance
3. Customers who present a documentary proof of disability (e.g. document of receiving government disability allowance)

Remark : The above criteria apply to principal cardholders only.

For customer who meets criteria (2) or (3), customers can apply the paper statement fee waiver with
self-declaration via the following submission methods. The application will be effective from the 5^th working day after the Bank has received the application. Customers can refer to the declaration form template here.

Submission methods:

• Fax to 2571 3784
• Mail to Fubon Bank Credit Card Centre, 23/F Fortress Tower, 250 King's Road, North Point, Hong Kong

Remark : The Bank reserves the right to request customers to provide relevant supporting document(s).

If there is no paper statement issued in particular month, will paper statement fee be charged?
Fee only applicable to paper statement issued in each calculation period (every calendar month from 1st day to last day of the month). If there is no paper statement issued in particular month, fee will not be charged.

If supplementary cardholder is aged 65 or above, will paper statement fee be waived?
No. The eligibilities for paper statement fee waiver are only applicable to principal cardholders.

Can I obtain a copy of paper statement after I subscribed to the e-Statement service? Is there any charge?
Yes, HK$50 will be charged for a copy of paper statement.

Which kind of browser should I use to view e-Statement?
Please use latest version of Microsoft Edge and Chrome browser to view Fubon e-Statement for best experience.