• iOS 14.0 or above (Default Browser)
• Android 10.0 or above (Default Browser)

• Effective from 5 December 2022, individual customer who has not yet registered Mobile Banking before can use Internet Banking password to login Mobile Banking Service without registration
• Please download the mobile application from official application stores by searching "Fubon+ HK". Do not download any unknown applications from an unknown source

• With 3 simple steps, you can quickly enjoy our Fubon Internet Banking Service through Fubon+ with your Phone Banking TIN, relevant ATM PIN of Fubon ATM card or Credit Card.
  • Step 1: Verify Identification and input selected account information
  • Step 2: Accept Terms and Conditions
  • Step 3: Set Up Username and Password
• The service hours of using credit card account registration are from 8am to 8:30pm from Monday to Friday or from 8am to 4pm on Saturday.
• Online Registration is available to Personal Account Customers only.

• Please search "Fubon+ HK" through the official application stores to download the mobile app. Open “Fubon+” and click “Login”. Do not download any unknown applications from an unknown source
• Enter your Internet Banking Username
• Enter your Internet Banking Password
• Press “Login“ for using Mobile Banking Service
• Biometric login to Fubon Mobile Banking Service is available for customer registered biometric authentication.

There is a "3 counts" re-try limit. If you enter an incorrect Password in 3 consecutives counts, the Password will become invalid immediately. Both Internet Banking and Mobile Banking re-try attempts are being counted together

• Step 1: Verify Identification
• Step 2: Enquire Username & Reset New Password

After login, you can view a list of accounts (maximum 3 accounts at the same time) with the account balance:

• Edit the Account List for customized experience
• Select the account to access account overview including current account, savings account, time deposit, credit card, investment account, personal loan account and mortgage loan account
• Check out your total assets and total liabilities with chart in Account Portfolio

You can view the balance and transaction history of selected accounts:

• Select any account and recent transaction history will be shown
• Select “More” to view more Transaction History. You may filter the History by month or date range

All information listed is for reference only

1. Select “U Account”
2. Enter Mobile Security Key PIN to access the IADS platform

• Click “Grant / Manage Prescribed Consent”
• Click “Create” to grant a new consent
• Select the bank from the bank list or input the bank name that you want to grant prescribed consent to access data from
• Read and confirm the prescribed grant consent details
• Click “Continue” and to be re-directed to the selected Bank’s platform to complete authentication
• Complete authentication to successfully grant prescribed content

• Click “Grant / Manage Prescribed Consent”
• Click “Manage” to revoke a prescribed consent
• Review the revoke consent details and click “Revoke” and “I Understand” to revoke the selected prescribed consent
• You have successfully revoked Successfully revoke prescribed consent

• Click “My Account(s)”
• Input the SMS OTP received to access the Consolidate View of Account(s)
• All account(s) granted consent with account status, balance and transaction history will be displayed

• You can view all online transaction records made on Fubon+ within 7 days, including account transaction and service requests
• You can view Fubon+ login activities within 7 days. The login location is estimated based on the login IP address, it may be different from your actual login location

• Click “Settings” at the top right corner on e-Statement / e-Advice page or select “e-Statement / e-Advice” under “Settings”
• Select type of e-Statement and/or e-Advice to subscribe
• click “Confirm” after read and accept the Terms & Conditions
• e-Statement & e-Advice notification will be delivered to your email address in our record. You may add / update your email address as well.

• Select “e-Statement / e-Advice”
• Select the type of e-Statement / e-Advice which you want to view
• You can use filters by year to view previous e-Statement / e-Advice
• Open the available e-Statements / e-Advices for view and download
• Click the download button on the top right corner and select the location you want to save the file. File will be saved in your device by your selection

• Click “My Fubon Account”
• Transfer between self-account between same currency Current & Savings account and Credit Card account
• Select “Transfer Now” to complete transaction immediately or “Schedule” to set up a scheduled payment
• You are able to select “Statement Balance”, “Minimum Payment” or “Custom Payment” by clicking “Amount” in Credit Card transaction
• Click "Confirm" to process transaction after verifying transfer details. To amend entered details, click “Edit“
• Reference number will be displayed on screen after the transaction is completed, and confirmation SMS & Email will be received.
• You may click the save button on the top right corner to save the transaction record as an image to the album of your device

• Select “Transfer to Bank Account” or select your registered payee from “Registered Payee” and select “Fubon Bank” as the receiving bank
• It only supports same currency fund transfer
• Select your Bank account or Credit Card account as the “Transfer from” account
• Select “Transfer Now” to complete transaction immediately or “Schedule” to set up a scheduled payment
• Click "Confirm" to process transaction after verifying payee name and transfer details. To amend entered details, click “Edit“
• Mobile Security Key is required if it is transferring to non-registered payee, enter Mobile Security Key PIN and click “Confirm” to complete authentication
• Reference number will be displayed on screen after the transaction is completed, and confirmation SMS & Email will be received.
• You may click the save button on the top right corner to save the transaction record as an image to the album of your device as an image

• Enter Mobile No. / Email / FPS ID (only applicable to HKD and CNY account with registered FPS service), select “Transfer to Bank Account” or select your registered payee from “Registered Payee”
• Select HKD / CNY bank account which is registered FPS Service as the “Transfer from” account.
• Select “Transfer Now” to complete transaction immediately or “Schedule” to set up a scheduled payment
• Click "Confirm" to process transaction after verifying transfer details. To amend entered details, click “Edit“
• Mobile Security Key is required if transfer amount exceed Small-value Transaction Limit, enter Mobile Security Key PIN and click “Confirm” to complete authentication
• Reference number will be displayed on screen after the transaction is completed, and confirmation SMS & Email will be received.
• You may click the save button on the top right corner to save the transaction record as an image to the album of your device as an image

• Select “Transfer to Bank Account” to enter account number or select your registered payee from “Registered Payee”
• Select USD bank account as the “Transfer from” account
• USD Fund Transfer transaction will be transferred via CHATS and service charge will be applied.
• Select a “Service Charge Account”
• Click "Confirm" to process transaction after verifying payee name and transfer details. To amend entered details, click “Edit“
• Mobile Security Key is required if it is transferring to non-registered payee, enter Mobile Security Key PIN and click “Confirm” to complete authentication
• If the USD Fund Transfer transaction is submitted after service hours (4pm from Monday to Friday), instruction will be processed in the next clearing day
• Reference number will be displayed on screen after the transaction is completed, and confirmation SMS & Email will be received.
• You may click the save button on the top right corner to save the transaction record as an image to the album of your device as an image

• Select “QR Code Pay / Receive”
• Hold your device over the payee‘s QR code. Make sure their code is clearly visible and aligned with the square on your screen. (You can also use a pre-saved image of a QR code by clicking “Select from album”)
• Press “Next” after select "Transfer From" account and enter the "Amount". If the QR code has an embedded amount, you do not have to enter the amount
• Click "Confirm" to process transaction after verifying payee name and transfer details. To amend entered details, click “Edit“
• Reference number will be displayed on screen after the transaction is completed, and confirmation SMS & Email will be received
• You may click the save button on the top right corner to save the transaction record as an image to the album of your device

• Select “QR Code Pay / Receive”
• Click “Receive” at the bottom of screen
• Select Proxy ID (Pre-register FPS addressing service is required)
• Show your QR code for payer to scan and receive payment via FPS
• “Set Payment Receive Details” is optional. Enter receive amount if specific fixed amount requested, then press “Next”. Then, payer will transfer the requested amount when they scan your QR code

• Click “+ New DDA”
• Enter the beneficiary FPS ID or beneficiary name, and click the respective “Search By” buttons. Click “Next” after input the required DDA details
• Click "Confirm" to process transaction after verifying DDA details. To amend entered details, click “Edit“
• Enter the Mobile Security Key PIN to authenticate the new DDA setup
• You may click the save button on the top right corner of the acknowledgement page to save the DDA record as an image to the device album

• Click “Confirmed” to view confirmed DDA, you can click on the DDA to review details
• Click “Amend” to edit DDA’s payment frequency, maximum payment amount and expiry date
• Click "Confirm" to process transaction after verifying DDA details. To amend entered details, click “Edit“
• You may click the save button on the top right corner of the acknowledgement page to save the DDA record as an image to the device album

• Click “Confirmed” to view confirmed DDA, you can click on the DDA to review details
• Click “Cancel” and set cancellation effective date to cancel the DDA
• You may click the save button on the top right corner of the acknowledgement page to save the DDA record as an image to the device album

• Click “Pending Confirmation” to review pending DDA, you can click on the DDA to review detail
• For “Pending Your Confirmation” DDA, you can click "Confirm" to confirm DDA or click “Reject” to reject DDA after verifying DDA details
• Enter the Mobile Security Key PIN to authenticate the pending DDA confirmation or rejection
• You may click the save button on the top right corner of the acknowledgement page to save the DDA record as an image to the device album

• Click icon on upper right corner
• You can review the payment history of the DDA(s)
• You can filter the payment history by date range, beneficiary name or debtor reference

• Select "+New Bill"
• Select “Merchant Category”
• Press “Next” after select "Transfer From" account and enter the "Amount" (You may choose to save it as Bill Template)
• Press "Next" after verifying all data input. Click "Confirm" to process transaction, or "Back" to cancel transaction. If you need to amend entered details, please click "Edit"
• Click "Confirm" to process transaction after verifying bill payment details. To amend entered details, click “Edit”
• Two-Factor Authentication is required for paying high-risk merchants, enter Mobile Security Key PIN and click “Confirm” to complete two-factor authentication
• Bill Payment transaction will be processed in the next business day (except Saturday) if the transaction is submitted after the service cut off time (4pm from Monday to Friday), or on Saturday, Sunday or public holiday
• Reference number will be displayed on screen after the transaction is completed, and confirmation SMS & Email will be received
• You may click the save button on the top right corner to save the transaction record as an image to the album of your device

• Select a pre-saved template from the “Bill Template” list
• Press “Next” after amend "Transfer From" account and enter the "Amount" (If needed)
• Press "Next" after verifying all data input. Click "Confirm" to process transaction, or "Back" to cancel transaction. If you need to amend entered details, please click "Edit"
• Two-Factor Authentication is required for paying high-risk merchants, enter Mobile Security Key PIN and click “Confirm” to complete two-factor authentication
• Bill Payment transaction will be processed in the next business day (except Saturday) if the transaction is submitted after the service cut off time (4pm from Monday to Friday), or on Saturday, Sunday or public holiday
• Reference number will be displayed on screen after the transaction is completed, and confirmation SMS & Email will be received
• You may click the save button on the top right corner to save the transaction record as an image to the album of your device

• Select "New Instruction"
• Select "From Account" and pre-registered "Beneficiary Name and Account"
• Click "Next" after verifying retrieved Beneficiary Details
• Enter "Debited Amount" and select "Funds Debited Date"
• Select "Overseas Charges (Paid by)": either "Beneficiary Account" or "Remittance Account (Self)" (Deduct from the same account)
• Click "Next" after verifying all data input. Click "Confirm" to process transaction, or "Back" to cancel transaction. If you need to amend entered data, please click "Edit"
• Remittance transaction will be processed in the next clearing day if the transaction is submitted after the service cut off time (4pm from Monday to Friday)
• Reference number will be displayed on screen after the transaction is completed, and confirmation SMS & Email will be received.
• You may click the save button on the top right corner to save the transaction record as an image to the album of your device

• You may view the instructions in “Scheduled Instruction”, “Processed Instruction” and “Deleted Instruction”
• For “Scheduled Instruction”, you may amend or delete the instructions by pressing “edit” or “delete”

• Select “Transfer To” account
• Select “Transfer From” account
• Enter "Transfer Amount" and select its currency
• Exchange rate will be shown on screen
• Click “Next" after verifying all data input
• Click "Confirm" to process transaction, or “Back" to cancel transaction. If you need to amend entered data, please click “Edit“
• Reference number will be displayed on screen after the transaction is completed, and confirmation SMS & Email will be received.
• You may click the save button on the top right corner to save the transaction record as an image to the album of your device

• Please keep the reference number for future enquiry
• Please perform currency exchange within the following hours: Monday to Friday from 09:00 to 18:00 (except public holidays)
• The maximum daily transfer limit per customer via Fubon Internet Banking Service is HK$1,500,000 or equivalent

• Select Currency
• The following information will be displayed: "Currency", "Bank Buy" and "Bank Sell"

All information listed is for reference only. Please contact our branch staff to confirm latest interest rates

• Select Currency
• The following information will be displayed: "Amount", “Tenor” and "Deposit Rate"

All information listed is for reference only. Please contact our branch staff to confirm latest rates

You may transfer funds from registered accounts to open a Time Deposit Account:

• Select “New Time Deposit”
• Select “Debit Account”
• Enter “Deposit Amount”
• Select a Promo Code based on the Deposit Period, Interest Rate and Interest Amount
• Click “Next” after verifying the details on screen
• Select Maturity Instruction:
  1. "Renewal (Principal and Interest)" automatically renewed at the Bank's current board rate.
  2. "Renewal (Principal Only)" automatically renewed at the Bank's current board rate. Uplift Interest into the designated registered account (Savings or Current Account)
  3. "Do Not Renew" into the designated registered account (Savings or Current Account)
• If (2) or (3) instruction is chosen, please select Uplift Account (The designated uplifted amount will be transferred to the Uplift Account at day end of the maturity date)
• Select Renewal Period (If you have chosen the instruction to renew Time Deposit)
• Click "Next" after verifying all data input. Click "Confirm" to process transaction, or "Back" to cancel transaction. If you need to amend entered data, please click "Exit"
• Reference number will be displayed on screen after the transaction is completed
• You may click the save button on the top right corner to save the transaction record as an image to the album of your device

• Please keep the reference number for future enquiry
• Please place your Time Deposit within the following hours: Monday to Friday - 8am to 8:30pm / Saturday - 8am to 4pm (except public holidays).
• The minimum deposit amount for Time Deposit Account placed in Mobile Banking is HKD/CNY10,000 of that currency, Foreign Currency (except Japanese Yen) 3,000 of that currency, Japanese Yen JPY 300,000.
• A Time Deposit Renewal / Disposal Advice will be sent to you by regular mail. If you do not receive the advice within one week after deposit maturity date or renewal, please contact our Customer Service Hotline on 2566 8181

You can change preset maturity instruction on or before maturity date (before 7pm). Your request will be processed on the next business day:

• Select Time Deposit Account (have to open a Fubon Time Deposit Account)
• Select Maturity Instruction:
  
  1. "Renewal Principal and Interest" automatically renewed at the Bank's current board rate.
  2. "Renewal Principal Only" automatically renewed at the Bank's current board rate. Uplift Interest into the designated registered account (Savings or Current Account)
  3. "Do not Renew" into the designated registered account (Savings or Current Account)
• If (2) or (3) instruction is chosen, please select Uplift Account (The designated uplifted amount will be transferred to the Uplift Account at day end of the maturity date)
• Select Renewal Period (If you have chosen the instruction to renew Time Deposit)
• Click "Next" after verifying all data input. Click "Confirm" to process transaction, or "Back" to cancel transaction. If you need to amend entered data, please click "Exit"
• Reference number will be displayed on screen after the transaction is completed, and confirmation SMS & Email will be received.
• You may click the save button on the top right corner to save the transaction record as an image to the album of your device

• Please keep the reference number for future enquiry
• Please place your Time Deposit within the following hours: Monday to Friday - 8am to 8:30pm / Saturday - 8am to 4pm (except public holidays).
• The minimum deposit amount for Time Deposit Account placed in Internet Banking / Mobile Banking is HKD/CNY10,000 of that currency, Foreign Currency (except Japanese Yen) 3,000 of that currency, Japanese Yen JPY 300,000.
• A Time Deposit Renewal / Disposal Advice will be sent to you by regular mail If you do not receive the advice within one week after deposit maturity date or renewal, please contact our Customer Service Hotline on 2566 8181

• You can check your Time Deposit Account Balance (with date and time indications)
• The following information will be displayed: "Deposit Date", "Maturity Date", "Principal", "Interest Rate" and "Maturity Instruction”

• Select Credit Card Account Number
• The following information will be displayed : “Available Limit” , “Total Credit Limit” , “Statement Balance” , “Cut-off Date” , “Min Payment Amount” , “Payment Due Date” , “Outstanding Balance”, “Bonus Point” and “Bonus Point Expiry Date”

• Select Credit Card Account Number
• The following information will be displayed under transaction history : “Transaction Date” , “Transaction Description” , “Posting Date” and “Transaction Amount”

All information listed is for reference only

• Select ‘View eStatement’ button under ‘My Credit Card’ Page
• Select Credit Card Account and then choose the particular month that you have queried
• Credit Card e-Statement will be displayed

• Click “YATA Rewards” button under the credit card summary page of YATA Credit Card account
• Select the month that you would like to redeem YATA Gift Certificates and click ‘Redeem’ button
• Reward details and redemption QR code will be displayed

It is required to present the full screen capture of the redemption code and YATA Credit Card details at YATA Customer Service Counter of YATA Department Store or the Cashier Customer Service Counter of YATA Supermarket for Gift Certificates redemption

• Select “Credit Card Activation” button under “My Credit Card” page
• Fill in the required information
• Click ‘Confirm’ button to confirm

• Select “Report Lost Card” button under “My Credit Card” page
• Select the Credit Card that would like to report lost
• Click ‘Submit’ button to report a lost

• Select “JETCO Cardless Withdrawal Limit” under Settings
• Enter or click the “+” or “-” sign to set the maximum daily JETCO cardless withdrawal limit
• Click “Next” after verifying all data entered
• Click “Confirm” to process transaction or "Back" to cancel transaction. If you need to amend entered data, please click "Edit“
• Two-Factor Authentication is required to increase the cardless withdrawal limit, enter your Mobile Security Key PIN and click “Confirm” to complete two-factor authentication
• A message will be displayed on the screen after the transaction is completed and will be effective immediately

• Select “JETCO Cardless Withdrawal”
• Select “Withdraw From” account
• Enter/Select “Withdrawal Amount"
• Click “Next" after verifying all data input and having read & agreed Terms & Conditions
• Enter the Mobile Security Key PIN to authenticate the JETCO Cardless Withdrawal instruction and click “Confirm”
• Use your phone to scan the QR code shown on the JETCO ATM screen
• Reference number will be displayed on mobile phone screen after the transaction is completed, and confirmation SMS & Email will be received
• You may click the save button on the top right corner to save the transaction record as an image to the album of your device

• Log in Mobile Banking Service > ATM card > Temporary ATM Card Suspension
• Enter Primary Account Number, Personal Identification, Date of Birth
• Select Card Number for Temporary ATM Card Suspension
• Select Confirm to temporary suspend ATM Card

• Log in Mobile Banking Service > ATM card > ATM Card Reactivation
• Select Card Number for ATM Card Reactivation
• Select Confirm for ATM Card Reactivate
• Key in Mobile Security Key to reactivate ATM Card

• Log into Mobile Banking Service > ATM card > Report Lost Card
• Select Card Number for report lost
• Select Confirm to Report Lost Card

• Log in Mobile Banking Service > ATM card > Overseas ATM Withdrawal
• Select Card Number for Change Overseas ATM Withdrawal
• Input required Daily Withdrawal Limit
• Select Effective Period (Start Date and End Date)
• Select Confirm to Change Overseas ATM Withdrawal Limit
• Key in Mobile Security Key to change Overseas ATM Withdrawal Limit

• Log in Mobile Banking Service > ATM card > ATM Transaction Limit
• Select Card Number for Change ATM Transaction Limit
• Choose required change amount
• Select Confirm to change ATM Transaction Limit

You can access Mobile Fund Trading Services in side menu.

• Select “Investment”, then click “UT Online”
• You may access different kinds of functions, for example Fund search, Watchlist, Fund Comparison, Order placement (Subscription, Switching and Redemption) and Transaction/Dividend Record Enquiry.

If you would like to obtain more information relating to the procedures for using Mobile Fund Trading Services, please click to View Demo.

• The following information will be displayed: " Loan Balance ", " Original Loan Amount ", " Monthly Repayment Amount " and " Payment Due Date "

• The mortgage e-Advice Service will only be applicable to Repayment Schedule, Repayment History and Payment Advice (collectively, “e-Advice”). If you choose “e-Advice”, you should download and save the e-Advice immediately to avoid the e-Advice cannot be retrieved after expiration of the relevant retention period. Besides, other types of Advice may still be issued by the Bank to customers by post, if necessary.
• All information listed is for reference only

• Select “Current Account” and click “Confirm”
• After verifying all Cheque Book Request data input click “Confirm”, or "Back" to cancel requisition. If you need to amend entered details, please click "Edit“
• After the request is completed, the cheque book will be sent to you by standard mail to your correspondence address within 7 business days.

• Cheque book request can only be made once a week, with Sunday as the first day of week.
• Cheque book applied via Fubon + can be entitled to Service Charge (including both the Ordering Charge and the Mailing Charges) Waiver.

• Select "Settings“ after login Fubon+
• Tap on the toggle to enable "Promotion Push Notification“

• Select “Settings” and “Transaction Limit”
• Input new Daily Limit
• Click "Next" after verifying all data input. Click "Confirm" to process transaction, or "Back" to cancel transaction. If you need to amend entered data, please click "Edit"
• A message will be displayed on screen after the transaction is completed and effective immediately

To increase the transaction limit or resume* the suspended designated online transaction service, you can either:

• Download the registration form and return the completed document to Fubon Bank; or
• Visit any Fubon Bank branch for the relevant procedure
• If you have not made designated "Fund Transfer" or "Bill Payment" transactions in one year, such transaction limit service will be suspended

• Enter your "Current Password“
• Enter your "New Password “
• Re-enter "New Password " to confirm
• Click "Confirm" after verifying all data input
• Your new Password will be effective immediately. This password can be used for login Fubon Internet Banking Service and Mobile Banking Service (Only applicable for individual customer)

• For security reason, please change your password regularly. Do not disclose this password to any person
• If you suspect your Password has been used for unauthorized access, please contact our Report Lost Hotline on 2566 8181 to report theft

• Select “Customer Service” and “Report Lost Card”
• Select the lost ATM Card / Credit Card and click “Next” after reading the Remarks
• Confirm the Lost Card details and Click “Confirm” to report Lost Card. Your card will be deactivated and you have to contact the Bank for card replacement.

• For Security reasons, it is important that you click "Logout" when you have finished your inquiries / transactions with Fubon Mobile Banking Service
• Please logout from the system to prevent unauthorized printing and downloading of your information
• If there is an extended period of inactivity on your browser, Fubon Mobile Banking Service will be signed off automatically

To avoid theft or unauthorized use of your information by unauthorized parties, please do not leave your mobile device unattended before logging out from Fubon Mobile Banking Service