Credit Card Merchant Online FAQ

FAQ Category

Q1. What is Fubon Credit Card Merchant Online Service?: It is an online banking service that helps Fubon Credit Card Merchants to review their merchant e-statement.

Q2. What are the services available under Fubon Credit Card Merchant Online Service?: At this initial stage, merchant e-statement service is available. More services will be introduced in the future.

Q3. Does merchant has to pay for Fubon Credit Card Merchant Online Service?: Our Fubon Credit Card Merchant Online Service is free to all Fubon Credit Card Merchants.

Q4. How does a merchant register for Fubon Credit Card Merchant Online Service?

There are five steps to register for Fubon Credit Card Merchant Online Service:

Collect an Application Form from any of our branches; or download the Application Form from www.fubonbank.com.hk; or request an Application Form by calling our Customer Service Hotline at 2566 8181.
Fill in the Application Form
Submit the application through any of our branches or mail-in the Application Form to our Merchant Acquiring Business Department.
Receive User ID & Password by email and mail separately
Log on Fubon Credit Card Merchant Online Service

Q5. What are the system requirements of using Fubon Credit Card Merchant Online Service?: To start using Fubon Credit Card Merchant Online Service, merchant is required to arrange for: a computer with an operating system using Windows 10 (English or Chinese version); and a browser using Microsoft Edge and Chrome and with Javascript enabled

Q6. What can merchant do if it forgets / loses the Password?: If merchant has forgotten / lost its Password, please complete the Merchant Online Password Reset Form and submit the Form through any of our branches or mail-in the Form to our Merchant Acquiring Business Department; or please contact our Customer Service Hotline at 2566 8181 for further assistance.

Q7. What kind of accounts can merchant access through the Fubon Credit Card Merchant Online Service?: Merchant can access all merchant accounts under the same company.

Q8. What should merchant do if it has entered invalid information during the log on process?

If merchant types in invalid information such as User ID or Password, the system will prompt it to re-enter the information again.

If the Merchant Online user ID is locked, merchant can apply for the Merchant Online user ID/Password reset:

Complete Merchant Online Password Reset Form with signature and submit the Form through any of our branches; or
Mail-in the Form to our Merchant Acquiring Business Department. The Bank staff may contact the applicant if any verification is required; or
Call our Customer Service Hotline at 2566 8181

Q9. Can merchant change its Password?: Yes. Merchant can update its Password in the "Merchant Service" section in the Fubon Credit Card Merchant Online.

Q10. Can merchant terminate Fubon Credit Card Merchant Online Service but still keep the designated Merchant Account?: Yes. Merchant can submit the request through any of our branches or mail-in the Merchant Online Service Cancellation Form to our Merchant Acquiring Business Department to terminate the Fubon Credit Card Merchant Online Service.

Q11. How long will the monthly Merchant e-Statements and Daily/Weekly Merchant e-Advices be kept online?: Fubon Credit Card Merchant Online will keep a maximum of the latest 7 years of the monthly Merchant e-Statements and 90 days of the daily/weekly Merchant e-Advices. Merchants are advised to print out or download their Merchant e-Statements/e-Advices for record purpose.

Q12. What can merchant do if it wants to change the company information?: Merchant can complete the Information Update Form with signature and submit the Form through any of our branches; or mail-in the Form to our Merchant Acquiring Business Department.

Q13. What should I do if I would like to report Fubon Credit Card Merchant Online Service security incidents or complaint?

To report Fubon Credit Card Merchant Online Service security related problem or complaint, you can either: