Security Tips of Fubon Credit Card Merchant Online Service

Security Tips of Fubon Credit Card Merchant Online Service

Follow these securities guidelines when using the Fubon Credit Card Merchant Online Service:

Fubon Credit Card Merchant Online Service access

• Always enter the full URL of Fubon Bank website www.fubonbank.com.hk at the address bar of your browser to access Fubon Credit Card Merchant Online Service
• Do not logon Fubon Credit Card Merchant Online Service by using public computers or public Wi-Fi
• Do not leave your computer unattended after you have logged on to the Fubon Credit Card Merchant Online Service
• Do not access our Fubon Credit Card Merchant Online Service through hyperlinks or attachments embedded in emails, SMS or websites
• Beware of any unusual login screen or process (e.g. a suspicious pop-up window or request for providing additional personal information)
• Ensure all other internet browser windows are closed when you logon to the Fubon Credit Card Merchant Online Service
• Ensure communicating with our Fubon Credit Card Merchant Online Service website by clicking the padlock or key icon at the web browser to check that the digital certificate is issued to www.ebank.fubonbank.com.hk and within a valid period
• Always use the logout button to exit the Fubon Credit Card Merchant Online Service and close the browser after a logout confirmation has been displayed
• Always logoff Fubon Credit Card Merchant Online Service before visiting other internet sites
• Always logoff Fubon Credit Card Merchant Online Service when it is not in use
• If anyone else is likely to use your computer, clear your cache or turn off and re-initiate your browser in order to eliminate copies of web pages that have been stored in your hard drive
• Fubon Bank will never request customers to install or update Fubon Credit Card Merchant Online Service through emails or SMS
• Activate the auto-lock function on your computer and mobile device

Protect your User ID and Password

• Keep your User ID and password secure and secret
• Fubon Bank or any of our business partners will never ask you for sensitive information such as your User ID or password by email, phone or SMS. When you are in doubt, please contact our Fubon Bank Integrated Customer Service Hotline at 2566 8181 immediately
• Do not provide your personal information (including your password) through hyperlinks or attachments embedded in emails, SMS or websites
• Do not select easily accessible personal information such as your telephone number, ID card number or your date of birth as your password
• Set a password that is difficult to guess and different from the ones for other services (for example, connection to the internet or accessing other websites)
• Do not write down or record the password without disguising it
• Change your password on a regular basis
• Do not allow anybody else to operate your Fubon Credit Card Merchant Online Service account or use your password
• When you are using others' computer to perform transactions (if applicable), be careful that your password has not been copied or stored in its hard drive
• Do not write down or store your password on your personal computer, on any device for accessing Fubon Credit Card Merchant Online Service or on anything usually kept with or near it
• Destroy the original printed copy of the password after you have changed the password
• Password should not be based on User ID
• Do not select the browser option for storing or retaining user name and password

Protect your computer and security device

• Install firewall and virus detection software on your computer and update them regularly to protect your computer against virus and hackers
• Install and promptly update security software to protect your computer
• Do not allow anybody else to operate or control your security device (for example, Security token, Smart Card or Mobile Phone)
• Do not install software or run programs of unknown origin
• Delete junk or chain emails and do not open email attachments from strangers
• Do not download or open doubtful files, browse suspicious websites, or click on the hyperlinks and attachments in questionable sources (e.g. emails, instant messaging, SMS messages, QR codes)
• Disable any wireless network functions (e.g. Wi-Fi, Bluetooth, NFC) when they are not in use

Email Scam Alert

Email Scam Alert Fraudulent emails are going around recently. These emails ask customers to provide their banking information by different means such as account activation request or require of data verification so as to take further illicit operations.

To protect your benefits, please remember that Fubon Bank will never ask you for sensitive information, such as your account number, User ID and password by email.

When you are in doubt, please contact our Fubon Bank Integrated Customer Service Hotline at 2566 8181 immediately.

Fake Call/ SMS/ Letter/ Fax Alert

Fake Call/ SMS/ Letter/ Fax Alert

The fraudsters may disguise as bank officials or police officers to collect your personal information through fake calls. They may also collect information through SMS messaging/ letters/ faxes or any other forms. For instance, they may pretend to be bank officials or police officers and send mass SMS/ letters/ faxes enquiring about your personal information, or send text messages through a lost or stolen mobile phone. You should never disclose your sensitive information (e.g. PIN) to a third party and should safely keep your personal information in a safe place at all times.

Please contact our Fubon Bank Integrated Customer Service Hotline at 2566 8181 immediately if you are in doubt.

Customer's liability for loss

Customer's liability for loss

• If you find or believe your Fubon Credit Card Merchant Online PIN or device has been compromised or lost or stolen, please contact our Fubon Bank Integrated Customer Service Hotline at 2566 8181 immediately to terminate your Fubon Credit Card Merchant Online Service. You will be liable for all losses if you fail to notify the Bank as soon as reasonably practicable
• You may be held liable for all losses if you have acted fraudulently or with gross negligence, or failed to follow the securities guidelines

Disclosure for Customers using Fubon Credit Card Merchant Online Service

Disclosure for Customers using Fubon Credit Card Merchant Online Service

• Customer Data Privacy
• Customer obligations in relation to security for Fubon Credit Card Merchant Online service
• Reporting security incidents or complaints