Fubon Internet Banking Service FAQ (Security)

FAQ Category

Q1. How can I tell if my transaction details conducted on Fubon Internet Banking Service are encrypted?

Q1. How can I tell if my transaction details conducted on Fubon Internet Banking Service are encrypted?: When you are using Fubon Internet Banking Service, you can look for a lock-and-key icon on address bar. The lock-and-key icon means that the Information you send or get through the site is private.

Q2. How do I know whether I am communicating with the official website of Fubon Internet Banking Service but not other parties?

Q2. How do I know whether I am communicating with the official website of Fubon Internet Banking Service but not other parties?

You should always enter the full URL of Fubon Bank website (www.fubonbank.com.hk) at the address bar of your browser to access Fubon Internet Banking Service.

You can verify that by viewing the Fubon Internet Banking's SSL certificate. You should see that the certificate is issued to Fubon Bank (Hong Kong) Limited (www.ebank.fubonbank.com.hk) and the signer of the certificate is Thawte (www.thawte.com) with a valid period.

For those using Microsoft Edge, please follow the steps below to verify the certificate issued to Fubon Internet Banking Service.

Click the lock-and-key icon , click “Connection is secure”, click “Show certificate” in the upper right-hand corner
On top select “Details”, click “Export” on the lower right-hand corner, a certificate information page will pop-up;
Verify the Certificate "General" information displayed corresponds to the following:
Issued to: www.ebank.fubonbank.com.hk
Issued by: Thawte EV RSA CA 2018
Valid from "DD-MM-YYYY" to "DD-MM-YYYY" (Check if this certificate is within a valid period)

Also verify the Subject in Certificate “Detail”' displayed corresponds to the following:
CN = www.ebank.fubonbank.com.hk
O = Fubon Bank (Hong Kong) Limited

If you find any discrepancies or have any enquiries, please stop accessing the service and contact us promptly.

Q3. Why do I need to review security tips from time to time?

Q3. Why do I need to review security tips from time to time?: Security tips are updated in a timely manner to ensure customers are well informed the Internet Banking relevant security measures. Please check the Bank’s latest security tips.

Customer Service Hotline

2566 8181

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