Fubon Internet Banking Service FAQ (Trouble Shooting)

FAQ Category

Q1. Why is there no response and got “Loading” screen after pressing the “Internet Banking Online Registration” or “Fubon Internet Banking Login” button?

Q1. Why is there no response and got “Loading” screen after pressing the “Internet Banking Online Registration” or “Fubon Internet Banking Login” button?

Please check whether your computer has installed JRE to access to Fubon Internet Banking Service:

Check the "JavaScript" and "Cookies" are enabled
Check System Requirements

Q2. Why is there no response after pressing the “Submit” button on the Login page?

Q2. Why is there no response after pressing the “Submit” button on the Login page?: Make sure the login page is loaded completely and then press the "Submit" button. You can see the word "Done" at the left bottom corner of the browser if the whole page is downloaded. Also, make sure the "JavaScript" is enabled.

Q3. Why is there no response when I select an account in Balance Enquiry?

Q3. Why is there no response when I select an account in Balance Enquiry?: If you have just performed an enquiry on an account, consecutive enquiries on the same account will give you the same results.

Q4. What should I do if my computer shut down / I close my browser accidentally when the system is processing a transaction?

Q4. What should I do if my computer shut down / I close my browser accidentally when the system is processing a transaction?: You should go back to the Fubon Internet Banking Service afterwards and click on the "Internet Banking Transaction Enquiry" to check the status of your previous transaction.