Go paperless with Fubon e-Statement Service Easily access your e-Statements anytime when you need them

Go paperless with Fubon e-Statement Service
Easily access your e-Statements anytime when you need themFubon e-Statement service enables you to easily manage your statements in an electronic format via Fubon Internet Banking or Mobile Banking Service platform anytime, anywhere. The e-Statement contains the same comprehensive information as paper statements. By using Fubon e-Statement service, it will not only enable you to contribute to environmental protection but also make it easy for you to access statements in a quick, easy and secure way.

 

Amendment of Paper Statement Service Fee for Consolidated Statement Amendment of Paper Statement Service Fee for Consolidated Statement With effect from 1 July 2022, the paper statement service fee of Consolidated Statement will be revised to HK$10 for every month. Customers enjoying Fubon Ambassador Banking Wealth Management Services and customers of Mortgage Loan, Personal Installment Loan, Life Insurance are no longer included in exemptions of the fee. For details, please refer to “Notice of Change in relation to e-Statement Service and Paper Statement Service Fee for Consolidated Statement”. Credit Card Paper Statement Fee Credit Card Paper Statement Fee Paper statement fee will take effect from 1 January 2023, for details, please refer to “Fubon Credit Card Paper Statement Fee”.

 

 

What accounts will be charged for receiving paper statements?
Paper Statement Service Fee will be charged to below account(s) if customer continues to receives paper statements for “Consolidated Statement”:

• Fubon magi©money manager HKD Interest-Bearing Current Account
• Fubon magi©money manager USD Interest-Bearing Current Account
• Fubon magi©money manager RMB Interest-Bearing Current Account
• HKD & Other Foreign Currencies Current Account
• HKD & Other Foreign Currencies Statement Savings Account
• HKD & Other Foreign Currencies Multi-currency Savings Account

^*The fee is not applicable to credit card, loans, mortgage and investment accounts.

Who are eligible for a fee waiver?

1.	Aged below 18 or aged 65 and above;
2.	Recipients of Comprehensive Social Security Assistance (supporting documents required);
3.	Customers who present a documentary proof of disability (e.g. document of receiving government disability allowance);
4.	Monthly salary below HKD8,000 (supporting documents required) [only applicable to Consolidated Statement].

For joint accounts, if either one of the account holders meets one of the above exemption criteria, the said fee will also be exempted.

For customer who meets criteria (2), (3) or (4) but has not informed the Bank about the status, please visit our branch for fee exemption arrangement^{^}.

Remarks:
^{^}Eligible customers are required to inform the Bank proactively in order to apply for the exemptions by providing supporting documents.

I am one of the holders of a joint account and I am eligible for a fee waiver, will the account be exempted as well?
Yes. If either one of the account holders meets any one of the exemption criteria, the said fee will also be exempted.

Can I request to obtain a copy of paper statement after I subscribed to the e-Statement service? Is there any charge?
Yes. You can request to obtain a copy of paper statement for a particular month, however, a service fee will be applied. Please refer to ourList of Service Chargesfor details. For individual and joint account customers who obtain printed Consolidated Statement and / or Credit Card Statement can enjoy a fee waiver for no more than 6 copies per year. Such fee waiver is only applicable to the period from the expiration of 13 months (counted from the issuance date of the relevant statement) upto 7 years.

Will my investment account with paper statement be charged?
No. Investment account has been exempted from paper statement fees.

If I have Fixed Deposit Account only (no Savings/Current Account), will I be charged for the paper statement fee?
No. No paper statement will be generated for Fixed Deposit Account, therefore no service fee will be charged.

If I have more than 1 personal account with paper statement (e.g. HKD Current Account & HKD Statement Savings Account), will each personal account be charged?
No. Only one Consolidated Statement will be generated and charged.

Which kind of browser should I use to view e-Statement?
Please use latest version of Microsoft Edge and Chrome browser to view Fubon e-Statement for best experience.