Fubon Corp+ FAQ | Fubon Bank

FAQ Category

Q1. How do I download and log in to Fubon Mobile Banking Service for corporate customers?: To access Fubon Corp+, please download the app from the official app store on your mobile device. Once installed, open the app and click "Login" to proceed with the instructions for using Fubon Corporate Mobile Banking Service.

If you are already registered for Fubon Corp+, you can log in using your Fubon Business Online account credentials. If you are not yet registered for Fubon Business Online, please apply for access before using the Fubon Corp+ service

Q2. What banking services are available via Fubon Corp+?

Fubon Corp+ offers a variety of convenient mobile banking features, including:

Transaction Enquiry
- View account balances and transaction history
- Enquire about online transactions
- Check time deposit details and interest rates
- Access real-time foreign exchange rate information
- View and download electronic statements (e-Statements)
Fund Transfer
- Perform fund transfers via Faster Payment Service (FPS)
Notification and Alert Services
- Receive real-time transaction notifications
- Get alerts for failed or unsuccessful transactions
- Receive approval notifications for pending actions

Q3. How can I apply for Fubon Business Online Service?: To apply for Fubon Business Online Service, please complete and sign the “Fubon Business Online Service Application Form”, then submit it to a Fubon Bank representative. Our staff may contact you for further verification if necessary.

Q4. Is there a service fee for using Fubon Corp+?: Fubon Corp+ is free of charge for all customers. However, please note that fees may apply based on your mobile service provider’s data plan when accessing the internet.

In addition, certain transactions such as remittances or fund transfers via CHATS may incur a handling fee. For full details on applicable charges, please refer to the Service Charges Table provided by Fubon Bank.

Q5. Which telecommunication providers can I use to access Fubon Corp+?: You can access Fubon Corp+ through any local or international mobile network provider. There are no restrictions on the telecommunication service you use.

Q6. What should I do if my mobile device crashes or I lose internet connection during a transaction?: To confirm the status of your transaction, please log in to your Fubon Business Online account and navigate to Cash Management > Fund Transfer Enquiry. From there, you can check your transaction history or retry the transaction if needed.

Q7. In which languages is Fubon Corp+ available?

Fubon Corp+ supports the following languages:

You can select your preferred language within the app settings.

Q8. Can I use Fubon Corp+ while traveling overseas?: Yes, Fubon Corp+ is accessible from any location worldwide, provided you have an internet connection.

Q9. What should I do if I forget my Fubon Business Online password?: If you are a sub-user, please contact the administrator of your account to request a password reset.

If you are the administrator, please complete and sign the “Application for Regeneration of Administrator User ID / Password” form and submit it to Fubon Bank for processing.

Q10. What should I do if I forget my Fubon Business Online User ID?: If you are a sub-user, please contact the administrator to retrieve your User ID.

If you are the administrator, please complete and sign the “Application for Regeneration of Administrator User ID / Password” form and submit it to Fubon Bank for further assistance.

Q11. How can I report a security issue or lodge a complaint regarding Fubon Corp+?

If you encounter any security-related issues or wish to make a complaint, you may:

Call our Customer Service Hotline at 2806 5062 during office hours:
Monday to Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 1:00 PM
(Excluding Public Holidays)
Or contact your assigned Fubon Bank representative directly.

Q12. What should I do if I suspect unauthorized access or transactions in Fubon Corp+?: If you believe your password, mobile device, or account has been compromised, lost, or stolen, please contact Fubon Bank immediately via our 24-hour Service Hotline at 2104 3362 to suspend your Fubon Business Online service.

Failure to promptly report such incidents or follow our security guidelines may result in liability for any losses incurred

2806 5062