• PC (Processor): Pentium 500MHz or higher
• Modem: 56kbps or 10Mbps broadband Internet access or faster
• RAM: 128MB or above
• Monitor: VGA
• Operating System: Windows 10 or higher
• Web Browser (for Best Experience): Latest version of Microsoft Edge and Chrome with JavaScript, 128-bit SSL, Cookies and Cascade Style Sheet enabled

• If you have Fubon ATM/Phone Banking/Credit Card account, quickly enjoy our Fubon Internet Banking Service by 3 easy steps of online registration. Register Now!
  • Step 1: Verify Identification
  • Step 2: Set up personalized Username and Password
  • Step 3: Accept Terms and Conditions
• If you would like to know more about the online registration procedure, please view demo
• If you use credit card account for online registration, please apply it during Mon to Fri 8am to 8:30pm or Sat 8am to 4pm

• Mouse-over “LOGON” button at our website www.fubonbank.com.hk and select “INTERNET BANKING”
• Enter your Username (in 9 - 16 characters with a combination of A - Z, a - z, 0 - 9, '_', '-', or '.' and must compose of at least 1 alphabet)
• Enter your Password (in 8 - 16 characters with a combination of A - Z, a - z or 0 - 9 and must compose of at least 1 alphabet and case sensitive)
• Enter Verification Code and press "Submit“ button for using Fubon Internet Banking Service
• If you need to amend data entered, please click "Reset"
• A list of your Fubon accounts (including Savings Account, Current Account, Time Deposit Account and Credit Card Account) will be displayed on screen

• There is a "3-time" re-try limit (The re-try limit is shared between Internet Banking and Mobile Banking), if you enter an incorrect Password for 3 consecutive times, the Password will be made invalid. You may reset Password via Fubon+ or re-apply new Password by visiting any Fubon Bank branch. For details, please refer to Fubon+ FAQ.
• Existing customers can personalize your Fubon Internet Banking Username when login to Fubon Internet Banking Service
• Once the Username is setup, it cannot be changed

You can view latest account balance and available balance for individual registered accounts (with date and time indications):

• Select any registered account for enquiry
• Select other registered accounts and click "Submit" to continue balance enquiry of the registered accounts

View your account overview of balance, including the list of all registered bank accounts numbers and the latest corresponding account balances and available balance.

You can view transaction records of registered Savings and Current Accounts:

• Select any registered account (except for Time Deposit and Credit Card Accounts)
• Select search type:
  1. Last Month Transactions
  2. New transactions after previous statement date or
  3. Date range (Check up to a maximum of 800 transaction records)
• Click "Submit" and the following information will be displayed on screen: "Date", "Description", "Deposit", "Withdrawal" and "Balance"

All information listed is for reference only

• Select any registered investment account for enquiry
• Enquiry account balance

• Select any registered investment account for enquiry
• Enquiry account transaction history

• Select any registered Unit Trust investment account for enquiry
• The following information will be displayed: “Fund Name”, “Payment Date”, “Dividend Type”, “Fund Currency”, “Dividend per Unit”, “Total Dividend Received”, “Reinvestment Price”, and “Reinvestment Unit”

• Select any registered bonds/ELIs/CDs/SNs investment account for enquiry
• Enquiry Pending transaction

All information listed is for reference only

• Select "Transfer From" account
• Select "Transfer To" account
• Enter "Transfer Amount"
• Click "Submit" after verifying all data input. Click "Confirm" to process transaction, or "Reset" to cancel transaction. If you need to amend entered data, please click "Amend"
• For non-registered account: once you press the "Submit" button after verifying all data input, transaction instruction details are shown and Two-factor Authentication is required:

  -	One Time Password (OTP): your registered local mobile phone receives a OTP, simply key in the OTP and click on the "Confirm" button. You can then proceed with the transaction
  -	Mobile Security Key: you can open Fubon Mobile Banking app with your registered mobile device and confirm the transaction in the “Mobile Security Key” from the menu before time-out

• Transaction history will be updated on next business day if it is received after the service cut off time (8:30pm from Monday to Friday, and 4pm on Saturday)
• A reference number will be displayed on screen after the transaction is completed

• Select "Transfer From" account
• Select "Transfer To" account: either fill in the unregistered account details or select pre-registered account
• Enter "Transfer Amount"
• For pre-registered account: Click "Submit" after verifying all data input. Click "Confirm" to process transaction, or "Reset" to cancel transaction. If you need to amend entered data, please click "Amend".
• For unregistered account: once you press the "Submit" button, transaction instruction details are shown and Two-factor Authentication is required:

  -	One Time Password (OTP): your registered local mobile phone receives a OTP, simply key in the OTP and click on the "Confirm" button. You can then proceed with the transaction
  -	Mobile Security Key: you can open Fubon Mobile Banking app with your registered mobile device and confirm the transaction in the “Mobile Security Key” from the menu before time-out

• Fund Transfer via FPS – Non-Same Day Credit will be processed the next clearing day if the transaction is submitted after the service cut off time (8:30pm from Monday to Friday)
• Fund Transfer via CHATS will be processed in next clearing day if the transaction is submitted after the service cut off time (4pm from Monday to Friday)
• A reference number will be displayed on screen after the transaction is completed

• Select "Transfer From" account
• Enter "Transfer Amount"
• Select pre-registered "Beneficiary Account Number"
• Select pre-registered "Beneficiary Account Number Currency Code"
• Select date "Funds to be Debited On"
• Enter "Beneficiary’s Contact Number"
• Select "Overseas Charges to be paid by": either "Recipient" or "Myself" (Deduct from the same account)
• Click "Submit" after verifying all data input. Click "Confirm" to process transaction, or "Reset" to cancel transaction. If you need to amend entered data, please click "Amend"
• Remittance transaction will be processed in next clearing day if the transaction is submitted after the service cut off time (4pm from Monday to Friday)
• A reference number will be displayed on screen after the transaction is completed
  (For any incorrect pre-registered information, you can contact any Fubon branch or Account Officer in person for further update.)

• Fund Transfer to any non-registered account in Fubon or other bank in Hong Kong requires a One Time Password via SMS or Mobile Security Key in Fubon Mobile Banking Service for authentication. It is a prerequisite that you pre-register your designated local mobile number in advance through either one of the following registration methods:
  • Download the registration form and return the completed document to Fubon Bank; or
  • Visit any of our branches
  • Without registering the designated local mobile number for receiving the OTP via SMS, fund transfers to 3rd Party accounts can be registered with Fubon Bank in advance. You can stop by any Fubon Bank Branch in person to complete registration. The 3rd Party account registration is free of charge
• Without registering the designated local mobile number for receiving the OTP via SMS, fund transfers to 3rd Party accounts can be registered with Fubon Bank in advance. You can stop by any Fubon Service Outlets in person to complete registration. The 3rd Party account registration is free of charge
• Please keep the reference number for future enquiry
• The maximum daily transfer limit per customer via Fubon Internet Banking Service is HK$1,500,000 or equivalent

• Select "Transfer From" account
• Select "Transfer To" account
• Enter "Transfer Amount" and select its currency
• Click "Get Rate" after verifying all data input
• After get the exchange rate, click "Confirm" to process transaction, or "Cancel" to cancel transaction. If you need to amend entered data, please click "Amend"
• A reference number will be displayed on screen after the transaction is completed

• Please keep the reference number for future enquiry
• Please perform currency exchange within the following hours: Monday to Friday from 09:00 to 18:00 (except public holidays)
• The maximum daily transfer limit per customer via Fubon Internet Banking Service is HK$1,500,000 or equivalent

• Select Currency
• The following information will be displayed: "Currency", "Bank Buy" and "Bank Sell"

• All information listed is for reference only.

• You can view all online transaction records made on Internet Banking within 7 days, including account transaction and service requests
• You can view Internet Banking login activities within 7 days

All information listed is for reference only

• Select Currency
• The following information will be displayed: "Deposit Amount", "Maturity Date", "Interest Rate" and "Deposit Period"

All information listed is for reference only. Please contact our branch staff to confirm latest interest rates

• Select Currency
• The following information will be displayed: "Currency", "Bank Buy" and "Bank Sell"

All information listed is for reference only. Please contact our branch staff to confirm latest rates

• Select Merchant "Category"
• Select "Merchant"
• Select "Bill Type"
• Type "Bill Number"
• Select "From Account"
• Type "Transaction Amount"
• Option: click check box and type remarks if you want to save the bill payment as "Template" for future use
• Click "Submit" after verifying all data input
• For paying non high-risk merchants: Click "Confirm" to process transaction, or "Reset" to cancel transaction. If you need to amend entered data, please click "Amend". For paying high-risk merchants: your registered local mobile phone receives a One Time Password (OTP), simply key in the OTP and click on the "Confirm" button. You can then proceed with the transaction
• Bill Payment transaction will be processed in the next business day (except Saturday) if the transaction is submitted after the service cut off time (4pm from Monday to Friday), or on Saturday, Sunday or public holiday
• A reference number will be displayed on screen after the transaction is completed

• Select Action "Pay" or "Modify" on selected bill payment (previously saved)
• Select "Submit" or "Reset"
• For paying non high-risk merchants: Click "Confirm" to process transaction, or "Reset" to cancel transaction. If you need to amend entered data, please click "Amend". For paying high-risk merchants: your registered local mobile phone receives a One Time Password (OTP), simply key in the OTP and click on the "Confirm" button. You can then proceed with the transaction
• A reference number will be displayed on screen after the transaction is completed

• Select "Merchant Category" at the pull-down menu

• Bill payment to some designated categories of merchants, e.g."Banking and Credit Card Services", "Credit Services", "Securities Broker", "Catering Services", "Printing Services" and "Others" etc, requires a mobile-based One Time Password (OTP) via SMS or Mobile Security Key Service in Fubon Mobile Banking Service. It is a prerequisite that you pre-register your designated local mobile number in advance through either one of the following registration methods:
  • Download the registration form and return the completed document to Fubon Bank; or
  • Visit any of our branches
• OTP Service is available to personal and joint account customers while Mobile Security Key Service is only available to personal account customers
• Without registering OTP Service or Mobile Security Key Service for authentication, bill payment to designated merchants will not be accepted
• Please keep the reference number for future enquiry
• The daily limit for bill payment per customer via Fubon Internet Banking Service is HK$200,000

You may transfer funds from registered accounts to open a Time Deposit Account:

• Select Debit Account
• Enter Deposit Amount
• Select Deposit Period
• Select Maturity Instruction:
  1. "Renew Principal and Interest" according to prevailing interest rate at the time of renewal
  2. "Renew Principal Only" according to prevailing interest rate at the time of renewal. Uplift Interest into the designated registered account (Savings or Current Account)
  3. "Uplift both Principal and Interest" into the designated registered account (Savings or Current Account)
• If (2) or (3) instruction is chosen, please select Uplift Account (The designated uplifted amount will be transferred to the Uplift Account at day end of the maturity date)
• Select Renewal Period (If you have chosen the instruction to renew Time Deposit)
• Click "Submit" after verifying all data input. Click "Confirm" to process transaction, or "Reset" to cancel transaction. If you need to amend entered data, please click "Amend"
• A reference number will be displayed on screen after the transaction is completed
• The new Time Deposit Account will be displayed in the Accounts list next time when you login

• Please keep the reference number for future enquiry
• Please place your Time Deposit within the following hours: Monday to Friday - 8am to 8:30pm / Saturday - 8am to 4pm (except Public Holidays).
• The minimum deposit amount for Time Deposit Account placed in Internet Banking / Mobile Banking is HK$10,000
• A Time Deposit Renewal / Disposal Advice will be sent to you by regular mail. If you do not receive the advice within one week after deposit maturity date or renewal, please contact our Customer Service Hotline on 2566 8181

You can change preset maturity instruction on or before maturity date (before 7pm). Your request will be processed on the next business day:

• Select Time Deposit Account (have to have opened an Fubon Time Deposit Account)
• Select Maturity Instruction:
  1. "Renew Principal and Interest" according to prevailing interest rate at the time of renewal
  2. "Renew Principal Only" according to prevailing interest rate at the time of renewal. Uplift Interest into the designated registered account (Savings or Current Account)
  3. "Uplift both Principal and Interest" into the designated registered account (Savings or Current Account)
• If (2) or (3) instruction is chosen, please select Uplift Account (The designated uplifted amount will be transferred to the Uplift Account at day end of the maturity date)
• Select Renewal Period (If you have chosen the instruction to renew Time Deposit)
• Click "Submit" after verifying all data input. Click "Confirm" to process transaction, or "Reset" to cancel transaction. If you need to amend entered data, please click "Amend"
• A reference number will be displayed on screen after the transaction is completed

• Please keep the reference number for future enquiry
• Please place your Time Deposit within the following hours: Monday to Friday - 8am to 8:30pm / Saturday - 8am to 4pm (except Public Holidays).
• A Time Deposit Renewal / Disposal Advice will be sent to you by regular mail
• If you do not receive the advice within one week after deposit maturity date or renewal, please contact our Customer Service Hotline on 2566 8181

• You can check your Time Deposit Account Balance (with date and time indications)
• The following information will be displayed: "Start Date", "End Date", "Principal", "Interest Rate" and "Maturity Instruction"

• With Fubon Internet Banking Username and Password to sign-on, you can enjoy the convenience of accessing both Fubon Internet Banking Service and Internet Stock Trading Service (IST)
• You can still login the Internet Stock Trading Service via the homepage of Fubon Securities Services
• If you would like to know more about the Internet Stock Trading procedure, please view demo
• If you would like to know more about the FAQ of Internet Stock Trading procedure, please click here

• Select Credit Card Account Number
• The following information will be displayed: "Outstanding Balance", "Available Limit", "Next Payment Due Date", "Minimum Payment Amount", "Last Payment Amount", "Total Credit Limit", "Cut-off Date", "Bonus Point" and "Bonus Point Expiry Date"

• Select Credit Card Account Number
• The following information will be displayed: "Posting Date", "Transaction Date", "Merchant Name" and "Transaction Amount"

• Select Credit Card Account Number
• Select latest Monthly Statement. The following information will be displayed: "Posting Date", "Transaction Date", "Merchant Name" and "Transaction Amount"

All information listed is for reference only

• Log in Internet Banking Service > Customer Service > Temporary ATM Card Suspension
• Enter Primary Account Number, Personal Identification, Date of Birth
• Select Card Number for Temporary ATM Card Suspension
• Select Confirm to temporary suspend ATM Card

• Log in Internet Banking Service > Customer Service > ATM Card Reactivation
• Select Card Number for ATM Card Reactivation
• Key in One-time password via SMS or complete verification via Mobile Security Key Service in Fubon+
• Select Confirm to reactivate ATM Card

• Log in Internet Banking Service > Customer Service > Report Lost Card
• Select Card Number for report lost card
• Select Confirm to Report Lost Card

• Log in Internet Banking Service > Customer Service > Change Overseas ATM Withdrawal Limit
• Select Card Number for Change Overseas ATM Withdrawal Limit
• Input New Overseas ATM Withdrawal Limit
• Select Activate Start Date and Activate End Date
• Key in One-time password via SMS or complete verification via Mobile Security Key Service in Fubon+ to change Overseas ATM Withdrawal Limit

• Log in Internet Banking Service > Customer Service > Change ATM Transaction Limit
• Select Card Number for Change ATM Transaction Limit
• Choose required change amount
• Select Confirm to change ATM Transaction Limit

• Select e-Statement
• Click “View”
• View Statement Transaction History

You can download application forms for different Fubon products and services anytime online. Please submit completed application forms together with relevant documents to any Fubon Service Outlets.

You can order the following services through Fubon Internet Banking:

• Cheque Book
• Cashier's Order
• Demand Draft

We welcome any opinions or enquiries. You can contact different Fubon Divisions to directly express any opinions you may have.

Select "Contact Us". The telephone and email contacts of different Divisions will be displayed on screen

• Enter your "Current Password“
• Enter your "New Password “
• Re-enter "New Password " to confirm
• Click "Submit" after verifying all data input. If you need to amend entered data, please click "Reset“
• Your new Password will be effective immediately. This password can be used for login Fubon Internet Banking Service and Mobile Banking Service (only applicable to individual customer)

• For security reason, please change your password regularly. Do not disclose this password to any person
• If you suspect your Password has been used for unauthorized access, please contact our Report Lost Hotline on 2566 8181 to report theft

• Input new Daily Limit
• Click "Submit" after verifying all data input. Click "Confirm" to process transaction, or "Reset" to cancel transaction. If you need to amend entered data, please click "Amend"
• A message will be displayed on screen after the transaction is completed and effective immediately

To increase the transaction limit or resume* the suspended designated online transaction service, you can either:

• Download the registration form and return the completed document to Fubon Bank; or
• Visit any Fubon Bank branch for the relevant procedure
• If you have not made designated "Fund Transfer" or "Bill Payment" transactions in one year, such transaction limit service will be suspended

• Select relevant Fubon Division
• Enter your contact details (including contact telephone number and email address) so that our staff can contact you to follow up
• Enter your message
• Click "Submit"

If you encounter any problems, please click on the "FAQ" section, where we have listed "Frequently Asked Questions" with answers about Fubon Internet Banking Service.

• For Security reasons, it is important that you click "Sign Off" when you have finished your inquiries / transactions with Fubon Mobile Banking Service
• Please close your browser and sign off from the system to prevent unauthorized printing and downloading of your information
• If there is an extended period of inactivity on your browser, Fubon Internet Banking Service will be signed off automatically

To avoid theft of your information by unauthorized parties, please do not leave your personal computer unattended before signing off from Fubon Internet Banking Service