Operations Support Specialist

Operations Support Specialist

  • Provide excellent customer service; follow-up on customer enquiries and complaint coming from various channels
  • Provide sales administration support, e.g. personal loans processing, data input, application QC, application and document submission, customer information maintenance, UAT etc
  • Act as liaison between Sales Teams and related Departments to handle and process personal loan applications
  • Track on customers' application progress, handle loan drawdown and repayment
  • Participate in other operations duties and ad-hoc projects as assigned


  • Post-secondary or above
  • 2 years or above relevant experience with at least 1 year customer service experience in banking or financial institution
  • Pleasant telephone manner, strong interpersonal skills and service oriented
  • Able to communicate in English and Cantonese
  • Understand relevant policies and procedures of the Bank as well as regulatory requirements
  • English & Chinese typing
  • PC knowledge in Microsoft, Access preferable
  • Communication in Mandarin preferable
  • Must be responsible, well-organized and attention to details
  • Good team player with strong commitment in delivering quality customer service
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