Senior Manager / Manager, System User Support, Retail Credit Approval & Admin

Senior Manager / Manager, System User Support, Retail Credit Approval & Admin

  • Manage and coordinate all systems or IT related projects
  • Ensure the system development for application systems projects are implemented on schedule
  • Act as focal point to coordinate with IT, external vendor, business partners and internal users for system related projects are fully comply with internal and external regulatory requirements including information security and cyber resilience standards
  • Keep the product knowledge with latest market trends
  • Review technical requirements and coordinate with related parties for implementation
  • Liaise with business units, IT teams & vendor to prioritize product features and formulate product roadmap in order to define user requirements, monitor UAT progress and support production implementation


  • University degree or above and major in Computer Science / Information Technology are preferred
  • Minimum 3 years’ experience with at least 3 years in supervisory role, preferably with consumer banking area
  • Familiar with relevant policies and procedures of the Bank as well as regulatory requirements
  • Strong analytical and problem-solving mindset and business sense
  • Solid experience in project management on consumer finance products’ business
  • Excellent communication and interpersonal skills with business users, IT and working partners
  • Strong leadership and project management skills and able to work under pressure
  • Good knowledge in MS Word, Excel, PowerPoint and Access. Knowledge in statistic tools such as SAS /Tableau will be an advantage
  • Good command of spoken English and Chinese
  • Good PC Knowledge
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